TERMS AND CONDITIONS FOR THE USE OF THIS ONLINE SHOP
§ 1. General provisions
hereinafter referred to as “Shop”.
§ 2. Definitions
Expressions used in this Terms and Conditions mean as follows:
§ 3. Type and scope of services
§ 5. Technical requirements
a) active Internet connection;
c) email account
§ 6. Conditions of online shopping
Shop, before confirming the purchase, sends its Customer the following information:
a) Name and surname or the company’s name
b) Email address
c) Phone number
d) Delivery address
7. Client makes an order after reading this Terms and Conditions and information given in paragraph 2, which will be displayed on the last stage of an online form and he/she agrees to finalize the deal by clicking “I buy and pay” button. After reading all information connected to a given order, the Client agrees on the deal by clicking “I buy and pay” button.
8. All prices given by the Shop are in PLN (Polish Zloty) and they do not include VAT. Price displayed in the deal’s finalization includes shipping cost chosen by the Client.
9. Shop agrees to deliver products free from being flawed.
10. Order is signed to realization after the Shop confirms taking such an order made by a Client.
a) Order confirmation is sent automatically after a Client made such an order;
b) Shop can withhold confirming order while having doubts about User’s credibility and authenticity of data given in registration form. In such a case, the Shop shall contact the Client without delay in order to clarify any concerns;
c) In the case of non-availability of the part of ordered items, a Client shall be immediately informed. The Client shall decide if the order is going to be partly executed or fully cancelled.
11. A Client and the Shop are bound by the price of the product at the time of placing an order.
12. Our Shop accepts such methods of payment as:
a) money transfer;
b) Settlement of transactions by payment card and e-transfer is carried out via Dotpay.pl
I. Payment deadline is set for 2 days since the day of placing the order and receiving an order confirmation email from the Seller.
II. The agreement becomes binding on the Client after making a payment while receiving an order confirmation email from the Seller.
III. Ordered products shall be sent within 5 working days since posting the sum of money for a product in case of up-front payment.
IV. Parcels are sent via Polish Post. Delivery costs have been specified in a Delivery unit. Shipping abroad is prearranged individually with the Client – the cost differs depending on the place of delivery.
V. If Client orders a few items, the products are packed together into one parcel. However, while choosing delivery, Client can indicate a different way of packing his products and ticks an option of separate delivery for each item.
VI. Client shall receive an email which confirms that the order has already been sent. If a Client had chosen express courier service, he would get an email with the number of his delivery. According to an act of consumer rights, maximum term of delivery is 30 days. If this term is exceeded, Consumer has the right to give the Seller additional time. If the order is still not delivered, the Client can withdraw from the Agreement.
VII. If the order is going to be sent to a Consumer, the danger of accidental loss or damage to the product is shifted on the Client the moment he receives it. Receiving a product equals giving it to a carrier when the Shop did not have any influence on choosing this carrier by the buyer.
IX. Along with the product, the Shop sends a receipt as a confirmation of a purchase. If the Client wishes, we can also issue invoice. Client is obliged to give detailed data necessary for a proper invoice:
a) Name and surname/company’s name;
b) Home address/headquarter’s address;
c) NIP number (for companies), PESEL number (for people);
d) Order number;
e) Mailing address.
Every Client who undergoes registration process and/or makes an order, agrees to receive email information connected with the transaction and alerts about changes in this Terms and Conditions.
13. Only those Clients who agreed, will receive other information about this Website as well as marketing news about new products and services, sales details and information about partners’ products.
§ 7. Complaints procedure
a) does not have particular features of such a product as it was stated in the Agreement;
b) does not have particular features which Shop assured the Client on (including the presentation of a sample or pattern);
c) is not meant to be used for a purpose the Client informed Shop about during signing an Agreement and the Shop did not formally object to the proposed purpose;
d) it was delivered incomplete.
§ 8. Right to withdraw
a) the Contractor has supplied the full service having Consumer’s acceptance. And if before supplying such a service, the Consumer has been informed that after fulfilling it, they will lose the right to withdraw from it;
b) the price or fee depends on financial market fluctuations which the Contractor does not have control over and can occur before the date of withdrawal from the Agreement;
c) a non-prefabricated item is a subject of a service or if this item was produced according to Consumer’s specifications in order to satisfy his individual needs;
d) a subject of a service is an item which is about to break down or which has a short term of durability;
e) a purchased item was delivered in a sealed package whose opening made it impossible to be returned due to health security or hygienic reasons;
f) delivered product(s) shall be inseparably linked with other items after being opened;
g) those items are alcoholic beverages whose price was set during making a deal and whose delivery can happen only after 30 days. Moreover, the value of those items depends on market fluctuations and the Contractor does not have any control over them;
h) a Consumer clearly demanded a Contractor’s arrival in order to carry out repairs or maintenance immediately; if the Contractor provides other services than those which were demanded by a Consumer or if he supplies different products than replacement parts needed for carrying out repair or maintenance. The Consumer has the right to withdraw from an Agreement in relation to additional services or products;
i) those items are audio/visual recordings or software delivered in a sealed package and if the package was opened after being delivered; about receiving journals, periodicals or magazines except for subscription agreement;
j) it was made by public auction;
k) those services concern accommodation matters (other than for residential purposes), carriage of goods, car rental, catering, services connected with leisure, entertainment, sporting and cultural events if in an Agreement the day or period for providing these services was marked;
l) it is about providing digital content which are not saved on a data medium. If executing such a service began due to Consumer’s agreement before the date of withdrawal from the Agreement and after being informed by the Contractor about losing the right to withdraw from it.
§ 9. Final provisions and the possibilities of taking advantage of extrajudicial ways in complaint processing and seeking redress
Attachments to Terms and Conditions
1. Information about how to use your right to withdraw from the agreement – instruction of withdrawal
The right to withdraw
1) You have the right to withdraw from the Agreement within 14 days without giving any reason.
2) The abovementioned period shall expire 14 days after:
a) you or the third party different than deliverer and a person you appointed came into possession of the product;
b) you or the third party different than deliverer and a person you appointed came into possession of the last item of all purchased products;
c) you or the third party different than deliverer and a person you appointed came into possession of the last batch or part;
d) you or the third party different than deliverer and a person you appointed came into possession of the first item of all purchased products.
1) If you want to use your right to withdraw from the agreement, you shall inform a person responsible for execution, i.e.:
Karolina Rostek, Dąbrówka 17/2, 12-250 Orzysz, email@example.com ,
about your decision to withdraw from the agreement through clear statement.
(We would like to inform that such a statement can be sent by post, fax or email).
2) You shall use a sample form of withdrawal, yet it is not obligatory.
You shall also fill in and send such a form or any other clear statement via email on our website (https://www.wearcaroline.com/pl/). Should you use this possibility, we will immediately send you confirmation of receiving your statement (using durable medium, e.g. electronic mail).
3) In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6 Results of withdrawal
In the case of withdrawal from the agreement, we will return all the costs (including delivery costs, but excluding additional costs due to Client’s choice of a different delivery option than the cheapest available in the Shop) not later than 14 days after we were informed about your decision. We return the costs using the same payment method that was used by the Client in his original transaction. The method can be changed if you want to and give your clear approval. In each case, you shall not bear additional costs connected with your return.
We can withhold with giving refund until we get the item back or until we receive any proof of sending it back depending on which of those two actions happens first.
We would like you to return the item to us immediately, yet not later than 14 days after informing us about your withdrawal. The deadline shall be met if the Consumer sends the item back before the period of 14 days has expired.
You shall bear the direct costs of returning – the maximum cost shall be estimated around 20 PLN.
You shall be responsible only for lowering the value of products resulting from using it for different purposes than necessary and as an effect, it is impossible to determine their original features and functionality.
We inform you that this form shall be filled in and sent back if you want to withdraw from the agreement. Using it is optional.
Caro Line Karolina Rostek
e-mail – firstname.lastname@example.org, phone: 502 714 237
I / We (*) hereby inform you about my/our withdrawal from: the sales agreement of the following items (*) / delivery agreement of the following items(*) / contract of commission concerning the following items(*) / contract of commission concerning making the following items(*) / providing the following service(*)
Contract date(*) / Date of receipt(*)
Name and surname of the Consumer(s)
Address of the Consumer(s)
Signature of the Consumer(s) (only for the paper version of this form)
(*)Delete as appropriate.
Clauses – personal data: